What Can't Be Resolved With a Call to FedEx Customer Service?įedEx customer service may not be able to provide much assistance if you and a third-party have a conflict over the delivery or non-delivery of a package. In addition, a FedEx customer service agent can also open an investigation into an item that seems to have been lost during the shipping process and can also open a claim for damages.įedEx can also arrange to have a driver come and pick up an item at your home or office. Representatives can answer your questions about shipping issues, direct you to places where you can drop off a shipment or purchase services, and provide tracking information. What Kind of Issues can FedEx Customer Service Representative Resolve?įedEx representatives can do many things to help you with shipping items and getting problems resolved. Consumers claim that FedEx can be uncooperative and that it sometimes takes escalation to third-party advocates to address damage claims. One type of issue that some consumers complain about is FedEx's inability to promptly and efficiently file claims for items that are damaged while in transit. Some customers are very happy with the service that they have received, while others have some issues with the efficacy of FedEx's resolution process. Reports on FedEx phone-based customer service tend to be mixed. How do Consumers Feel About Calling FedEx Customer Service? If you wish to speak to a representative, simply push "0" or say "representative" when the system asks why you are calling. Note: Like many businesses, FedEx uses an automated voice System to direct your call. You may want to take notes during your call, so have pen and paper handy.This might include tracking numbers, receipts, invoices, credit card statements, as well as the addresses of both sender and receiver. Have any relevant documentation and information in front of you at the time of your call. ![]() If you are deaf or hard of hearing, FedEx offers multiple options for getting in touch via TDD and relay. In addition, there are separate numbers for billing calls as well as freight shipments.
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